Customer Success Performance Coach
- Location
- Manchester, England, United Kingdom
retention and renewal. That shift takes coaching, consistency, and reinforcement. That’s where you come in. You’ll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You’ll help people understand: what good customer ownership looks like … outcome-led customer conversations. Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed. Strong communication skills and the confidence to give clear, constructive feedback. The ability to build trust quickly with frontline colleagues and managers. A practical, hands ...