576 to 600 of 1,215 Social Skills Jobs in the North of England

Customer Support Advisor is responsible for delivering excellent customer service throughout the membership journey. In this role, you will assist customers across multiple communication channels, resolve queries efficiently, and work closely with internal teams to enhance customer satisfaction and support wider business goals. Job Responsibilities Provide first-line support … customers via phone, live chat, and email, managing enquiries through to resolution Deliver a professional, efficient, and customer-centric support experience across all communication channels Accurately identify customer needs, troubleshoot issues, and provide timely, effective solutions Act as a trusted internal knowledge resource, supporting colleagues and championing a positive customer ...

migration validation, training, and documentation Liaise between business stakeholders, IT, and external vendors or consultants Provide ongoing support during project rollout and stabilisation Required Skills & Experience Experience in business systems analysis, process mapping, or ERP/business application projects … Ability to capture and document requirements clearly and translate them into actionable outcomes Familiarity with system implementation lifecycles (discovery through to go-live) Strong communication skills for engaging with both technical and non-technical stakeholders Proficiency with Microsoft Visio, PowerPoint, and Excel for process and requirements documentation Nice ...

understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation … multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience ...

specialist area. Recognised qualification relevant to the role, such as a degree in public sector or healthcare policy and/or strategy. Skills, Capabilities & Attributes Ability to lead and inspire multidisciplinary teams across multiple functions and organisations. User … centred design understanding and thorough knowledge of its application in the health context. Ability to manage challenging situations in a formal setting. Strong external communication skills in a politically sensitive environment with experience handling media relations. Values & Behaviours Commitment to quality, promoting high standards in all work. Connection between ...

developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills … preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring ...

projects are delivered on time, to scope, and to a high standard. You will manage project timelines, coordinate cross-functional teams, and maintain clear communication with stakeholders throughout the project lifecycle. This role requires someone who is comfortable balancing client communication with internal delivery management, ensuring expectations are aligned … fast-paced environment. Strong organisational, problem-solving, and stakeholder management skills. Experience working with product or development teams using modern collaboration tools. Excellent communication skills and the ability to translate technical information for non-technical stakeholders. Desirable Background in a digital agency, product agency, or SaaS company. Professional project ...

Responsible to : DDaT People Manager and AI Lead Key relationships and connections: AI Lead Data Colleagues AI Team Person Specification Personal Qualities, Knowledge and Skills Essential A doer with strategic mindset who takes personal accountabilities to scope, prioritise and drive AI governance initiatives with pace, precision, and impact. Strong … high-risk use cases. Excellent stakeholder management skills, with demonstrated ability to influence and build consensus across diverse functions, levels, and geographies Exceptional communication and storytelling skills, with ability to translate complex technical concepts into clear business language for executive and board audiences. Ability to foster a culture ...

developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous … experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Dynamics and Service Now would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring ...

resolution of device-related issues Prepare and issue customer communications in line with GDPR requirements Carry out security checks during customer calls Maintain clear communication with customers and colleagues Close and manage alerts within internal systems Provide information to support reporting for management Carry out additional tasks as requested … using IT systems, including databases and Microsoft Office Strong attention to detail and accuracy Ability to remain calm and make decisions under pressure Excellent communication skills with the ability to handle challenging situations Well organised with the ability to prioritise workloads and meet deadlines A professional, flexible, and proactive ...

process improvements. Understanding of the SDLC (Software Development Life Cycle). Certifications: PMP, PRINCE2, or Agile/Scrum Master certification is highly preferred. Exceptional communication skills, analytical thinking, influencing and the ability to translate "tech-speak" for a finance-focused audience. Don't let it discourage … digital courses, tools and resources to support your development. For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business. Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity ...

documented, scalable, and aligned to best practice architecture standards Work cross-functionally with IT, finance, procurement, and external vendors to deliver successful outcomes Required Skills & Experience Proven experience as a Solutions Architect, SAP Consultant, or Technology Strategy Consultant Strong hands-on expertise in OpenText Vendor Invoice Management (VIM) Demonstrated … with senior stakeholders and driving business change Ability to translate complex business requirements into practical and scalable technology solutions Strong analytical, problem-solving, and communication skills Desirable Experience Experience implementing or transforming end-to-end Procure-to-Pay processes Hands-on experience integrating SAP and OpenText VIM within enterprise ...

documented, scalable, and aligned to best practice architecture standards Work cross-functionally with IT, finance, procurement, and external vendors to deliver successful outcomes Required Skills & Experience Proven experience as a Solutions Architect, SAP Consultant, or Technology Strategy Consultant Strong hands-on expertise in OpenText Vendor Invoice Management (VIM) Demonstrated … with senior stakeholders and driving business change Ability to translate complex business requirements into practical and scalable technology solutions Strong analytical, problem-solving, and communication skills Desirable Experience Experience implementing or transforming end-to-end Procure-to-Pay processes Hands-on experience integrating SAP and OpenText VIM within enterprise ...

platform activity, ensuring processes run efficiently and accurately while providing first-class support to advisers, paraplanners and administrators. The role requires excellent organisational skills, strong technical capability and the ability to manage multiple priorities within a fast-paced environment. Key Responsibilities Support platform migrations and onboard new client assets … provider platforms, with a minimum of three years' experience preferred Strong attention to detail and a high level of accuracy Excellent verbal and written communication skills The ability to work effectively in a fast-paced environment Strong organisational skills with the ability to prioritise workloads independently Confidence ...

platform activity, ensuring processes run efficiently and accurately while providing first-class support to advisers, paraplanners and administrators. The role requires excellent organisational skills, strong technical capability and the ability to manage multiple priorities within a fast-paced environment. Key Responsibilities Support platform migrations and onboard new client assets … provider platforms, with a minimum of three years' experience preferred Strong attention to detail and a high level of accuracy Excellent verbal and written communication skills The ability to work effectively in a fast-paced environment Strong organisational skills with the ability to prioritise workloads independently Confidence ...

apply key quality tools such as PFMEA, Gauge R&R, 8D, SPC and to support others in the application of these tools. Candidate skills & requirements To support the preparation of Quality plans for both new products and new customers: To develop and lead zero concessions plans for new products … Experience of complex problem solving and the delivery of improvement projects: Experience of the application of key quality tools (PFMEA, 8D, 6 Sigma): Good communication skills, both verbal and written: Experience of Quality planning for the introduction of new products: Experience of Aerospace quality standards and regulations: Working knowledge ...

Strong project planning and delivery skills across multiple concurrent initiatives Experience managing project budgets, risks, dependencies and governance requirements Excellent stakeholder management and communication skills The ability to challenge constructively and influence decision-making at all levels Experience working with both business and technical teams A structured ...

delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams ...

business on-site. To succeed in this role, you'll need to be technically competent, well organised, and confident working independently while keeping clear communication with clients, suppliers and internal teams. What You'll Be Doing Installation & Field Work Install, terminate and test structured cabling systems (Cat5e, Cat6, Cat6a, fibre … solving and fault-finding ability High attention to detail and quality of workmanship Good time management and ability to work independently Clear and confident communication skills Customer-focused approach with a professional manner Working Conditions Field-based role covering the North West of England, with occasional travel further afield ...

leadership skills, including direct experience managing managers or team leads. * A track record of driving performance improvement and accountability within a team. * Excellent communication skills, with the confidence to report directly to senior leadership and manage client relationships at a senior level. * Strong organisational skills ...

across Product, Technology, and Operations to deliver future-state solutions. The ideal candidate will have solid product ownership experience in agile environments and excellent communication skills to influence decisions across teams. Competitive compensation and a supportive benefits package are included. #J-18808-Ljbffr ...

Manager, or Engineering Lead Strong understanding of the software delivery lifecycle and engineering environments Experience driving process improvement and standardisation Excellent stakeholder management and communication skills Ability to operate in a complex enterprise environment Highly Desirable Financial services experience Experience working in large-scale transformation programmes ...

requirements include: Solid understanding of Excel including formulas and pivot tables Experience in data visualisation tools Understanding of SQL or other query languages Strong communication skills, with the ability to explain technical concepts in non-technical terms ...

role is office based, 5 days per week. You will act as the first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have experience with Office 365, Active Directory, SharePoint, Teams and Entra.You will ...

/EUC role Strong knowledge of Windows 10/11, M365, Teams and basic networking Confident supporting users onsite and resolving issues directly Good communication skills and a customer-focused approach Ability to prioritise, stay organised and work well under pressure If you’d like to be considered, please ...

ChatGPT, Claude, Makecom, n8n, Power Automate or Zapier). Strong problem-solving and process improvement skills. Experience integrating systems using APIs is desirable. Excellent communication skills and the ability to work independently. A passion for using technology to solve real business problems. Why Join Fox Morris Group? Work directly ...