2 of 2 Software Support Analyst Jobs in the North of England

Come and join our growing software support team, conveniently located in Darwen (near Blackburn), just off the M65 near Darwen Services (Junction 4). Our modern office space provides a comfortable and safe working environment for our staff. To support our in-house software, specifically developed for the wholesale industry, we are seeking a customer service … you will be doing: Answering calls and logging tickets as the first point of contact. Conducting basic investigations of tickets to ensure all necessary details are available for the Support team. Following up with clients as required. Administering call logs and maintaining high-quality call notes. Maintaining excellent communication with customers at all times. Liaising with support colleagues … once trained. What we would like from you: Extensive customer service experience, with excellent verbal and written communication skills. Understanding of ERP, Supply Chain Management, POS, and Stock Control software; basic troubleshooting of Windows systems is desirable but not essential as training is provided. Aptitude and enthusiasm for learning new skills. Resilience, flexibility, and the ability to think critically. More ❯

Job Overview A software support role, with 1st through to 3rd line activities. You will be comfortable at the experienced, 2nd line engineer level and would relish the chance to perhaps become a fully fledged implementation consultant (later down the line). Other career routes are open in the business such as software development and management. Part … of a small, and growing hardware & software solution company, the role is to support their in-house developed applications across a range of industries, primarily the food sector. You will work closely with implementation teams to create customer handovers and onboard them into the support system, as well as work with the software development team to … you will have intermediate SQL abilities. Excellent verbal and written communication is key, and a documented, organized approach to your work is also important to ensure customer details and support tickets are correctly documented. There is large potential for growth inside a dynamic and growing business, perfectly suited to a 2 nd to 3 rd line support technician More ❯