5 of 5 Remote Ticket Management Jobs in the North of England

a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Technical Expertise: Maintainhands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration: Partner with business directors to … home and office (standard arrangement is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience Flexible hybrid working arrangement Supportive More ❯

easy to understand. Excellent attention to detail and the ability to multitask in a fast-paced environment. Working knowledge of Microsoft Office and Google Workspace is desirable. Familiarity with ticket management tools and customer relationship management (CRM) platforms are an advantage—but not essential, as full training will be provided. Self-motivation with the ability to work … independently and as part of a collaborative team. Previous experience in a customer-facing or account management role is desirable, but not essential.. Why Join? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to More ❯

new and ongoing incidents via phone, email, and remote access tools, while upholding excellent customer service standards. Ensure that all incidents and service requests are accurately logged in the ticket management system. Aim to resolve tickets upon first contact, escalating them to appropriate support teams when necessary. Work within established SLAs to meet business expectations, adhering to IT … a professional telephone manner. Proven experience delivering high-quality ICT customer service with meticulous attention to detail. Proficiency in implementing and supporting ICT equipment, services, and systems. User Account Management experience, particularly with Active Directory (AD). Strong skills in end-user hardware and software support for Windows desktop PCs and laptops. Familiarity with ICT terminology and a general More ❯

and making technology easy to understand. Strong attention to detail and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and Google Workspace. Familiarity with ticket management tools and CRM platforms is advantageous but not essential, as full training will be provided. Ability to work independently and as part of a collaborative team. Previous … experience in a customer-facing or account management role. Why Join Us? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to work scheme. Employee social events and wellness initiatives. Training and personal development opportunities. More ❯

develop a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Partner with business directors to gather requirements, prioritize development, and align … core platform capabilities Experience in managing Jira boards, sprint planning, and Agile ceremonies Strong ability to translate business requirements into technical solutions Experience with Salesforce integration tools and API management More ❯