Service Assurance Team Leader
- Hiring Organisation
- First Recruitment Group
- Location
- Irlam, Greater Manchester, United Kingdom
- Employment Type
- Permanent
risk management plans incorporating ongoing coaching & development across all team members. The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels. Job Role Responsibilities: Providing Service Desk Analysts with day to day support … owner and worked/completed within agreed OLAs or SLAs. Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI’s and SLA’s. Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource ...