17 of 17 Customer Service Jobs in Northampton

Director of Customer Services The Company: National provider of full fibre networks and connectivity solutions One of the fastest growing infrastructure businesses in the UK Approaching unicorn status £1bn+ valuation UK based, owned and founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director … strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

summary As a Support Service Desk Analyst, you will be responsible for being a team member of the 1st Line Service Desk team that will be responsible for providing 1st line ICT support for the Group. Acting as a point of escalation for the Associate Service Desk … Analysts. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills and be comfortable building relationships with customers at all levels. ...

looking for Technical support Analysts - 1st line The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site … shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket ...

excellent opportunity for an individual to work for a business that stands out with unbeatable customer service, as part of your role you will be checking IT goods-in, such as lap tops & PC's. Also a possibility of becoming involved with adding products for sale to Amazon … Closing Date Tuesday, 13th January 2026 Start Date Tuesday, 27th January 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Qualifications English GCSE, grade 4/C (Essential ...

enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local … area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk ...

career? Do you enjoy working in a fast-paced MSP environment where no two days are the same? We're looking for a proactive, customer-focused IT professional to join our growing team in Northampton. About the Role As a 2nd Line Support Engineer, you'll be responsible … environments. Key Responsibilities Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets Diagnose and resolve escalated incidents and service requests Assist with project work, deployments, and system upgrades Maintain accurate documentation and ticket updates Collaborate with the wider technical team to deliver exceptional service ...

overall business Provide weekly and monthly reporting on all departmental aspects to the Managing Director and CEO Closely collaborate with Operations, Marketing and Customer Service to align delivery and commercial strategy Share market intelligence and customer insight to influence business direction Client Engagement & Market Development Support major … customer conversations and strategic relationships in new business Identify new market opportunities and routes to market Promote Guru’s values and positioning as a trusted technology partner Experience & Capabilities Essential Proven experience in B2B sales leadership, ideally within telecoms, IT solutions, MSP, connectivity or technology services Demonstrable experience mentoring ...

Role This is a full-time, office-based role within our Support & Onboarding team, offering plenty of variety, customer interaction, and technical problem-solving. You'll be the first point of contact for new customers getting set up on our software, guiding them through the onboarding process and providing … support/user perspective Assisting with system setup, data migration checks, and user configuration Working with a friendly, close-knit team to resolve customer issues efficiently You'll need strong IT skills, a logical mindset, and great communication abilities. Full training will be provided on our software and internal ...

umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the Northampton area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware … level troubleshooting. HP/Lenovo SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary ...

Great Fit You’ll thrive in this role if you: Have experience as a Sales Assistant or Field Sales Consultant , in retail, hospitality, customer service, or face-to-face sales. Enjoy meeting people and having real conversations. Are goal-driven, disciplined, and resilient. Love learning new products ...

Results-driven and goal-oriented, with a proven track record of delivering business-focused outcomes Excellent communication and stakeholder management skills, with a strong customer service mindset expressed through a fluency in English If you are interested in this position, please submit your application documents in English. Diversity ...

occasional travel (You must be base in the UK/Ireland) Employer: Microsoft Gold Partner About the Role We are seeking a Dynamics 365 Customer Engagement (CE) Functional Consultant to join our growing client. This is an exciting opportunity to work with a Microsoft Gold Partner, delivering innovative solutions … high-impact projects. Key Responsibilities Lead requirements gathering sessions and translate business needs into functional solutions. Configure and implement D365 CE modules (Sales, Customer Service, Marketing). Collaborate with technical teams to ensure successful solution delivery. Provide end-user training and support during deployment and post-go-live. ...

progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data. The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA ...

progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data. The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA ...

platform. Your work will involve building and optimising our core services and APIs, ensuring our technology remains performant, reliable, and scalable for our growing customer base. Your Responsibilities: Architectural Design: Architect, develop, and maintain scalable REST APIs that can serve a multitude of use cases without compromising on performance … Tooling: Create and maintain internal tools and dashboards that empower our sales and logistics teams to operate more efficiently and provide an even better service to our customers. Documentation & Enablement: Write clear, concise API documentation and technical guides that empower external developers to seamlessly integrate with our platform. Strategic ...