1st Line Engineer
- Hiring Organisation
- Bechtle UK
- Location
- Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £24,000 - £28,000 per annum
customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven … swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring ...