Service Desk Manager
- Hiring Organisation
- Nextech Group Limited
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
experienced individual to lead a team of engineers and act as the senior escalation point for complex technical issues. You'll need strong people management skills and solid technical knowledge, and will work closely with senior leadership to uphold the high service standards that have made this business … desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership ...