1 of 1 Product Strategy Jobs in Northampton

internal teams to maximise digital sales and service excellence. Key Responsibilities Platform Operations & Optimisation Ensure TReS and ORP are fully operational and optimised for a seamless customer experience. Manage product and category listings to ensure accuracy, relevance, and availability. Monitor platform performance from search to checkout, ensuring a smooth and efficient buying journey. Customer Onboarding & Engagement Promote TReS and … to maximise customer onboarding. Manage onboarding requests with a target SLA of <48 hours, capturing preferences and favourites for repeat purchases. Deliver live chat support to assist customers with product queries, account setup, and order completion. Sales Enablement & Product Strategy Use business analytics and Google Analytics to understand customer behaviour and influence product strategy. Identify trends … gaps, and opportunities to refine the product offering and increase sales. Evaluate product presentation and descriptions to improve discoverability and conversion. Customer Satisfaction & Insight Own the customer satisfaction process, producing insights for internal and external use. Use feedback to continuously improve the customer experience and inform strategic decisions. Project Support & Innovation Support projects aimed at increasing online transactions More ❯