2 of 2 Remote/Hybrid Root Cause Analysis Jobs in Northampton

design, implementation and support of customer incidents and projects.Create and maintain suitable customer infrastructure/service documentation.Work with problem management team to determine incident root cause analysis and provide appropriate countermeasures from similar issues from re-occurring.Provide occasional on-site support at customer sites to resolve incidents.Take … . Additional accreditations would be highly desirable. Relevant operational experience will be taken into consideration if certifications are absent.Proven experience of problem management/root cause analysisAbility to work in a busy helpdesk environment and good knowledge of general helpdesk operations.Excellent written and verbal communication skillsWhat we offerHybrid ...

escalations Act as the senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed … routing, switching, DNS, DHCP, firewalls)Proven experience in a 3rd Line or Senior Network Support role within an MSP or NOC environmentAdvanced troubleshooting and root cause analysis capabilityExperience working within structured ITIL-aligned support modelsHigh level of ownership and accountability for service outcomesStrong documentation discipline with ...