7 of 7 Service Delivery Jobs in Northampton

Service Delivery ManagerAs a Service Delivery Manager, you will work be accountable for end-to-end service delivery, performance and customer experience across assigned managed service customers. You will operate as a trusted partner, ensuring services are proactive, value-led and aligned … customer business outcomes. Success is measured by customer trust, service quality, retention and perceived value, not just SLA attainment. You will have a single point of accountability, owning outcomes, driving improvements and ensuring customer confidence in both service and organisation. Job Role Responsibilities. Own end-to-end service ...

People Solutions are recruiting on behalf of West Northamptonshire Council for a Shared Services Helpdesk Advisor to join a busy and fast-paced customer service environment within the Finance Operations team. This is an excellent opportunity for an experienced customer service professional who enjoy helping people, solving problems … positive service. Key Responsibilities Act as the first point of contact for customer enquiries Resolve customer queries efficiently and accurately Log, assess and process service requests using internal systems Escalate complex cases to relevant teams where required Deliver excellent customer service across phone, email and online channels Maintain ...

Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day Service Desk operations at Grange Park, Northampton. The role involves developing the Service Desk team, managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints … ITSM processes. The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence to procedures. #J-18808-Ljbffr ...

leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street … cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Lead the employee lifecycle service , bringing together processes, ways of working and best practice following the acquisition of Wincanton Inspire, coach and develop a high-performing team , building ...

Type : Full Time, Permanent Industry : Food Manufacturing Salary : Competitive Working Hours : Monday to Friday This is a fantastic opportunity for an experienced customer service or sales support professional who enjoys building strong customer relationships and delivering an exceptional service experience. Working closely with Sales, Operations and Logistics teams … using SAP Work closely with internal departments to ensure timely order fulfilment and resolve issues quickly Build and maintain strong customer relationships through exceptional service delivery Monitor order progress and proactively communicate updates to customers Support the sales team with account administration and customer management activities Produce ...

professional who thrives in a fast-paced, operational environment? Do you enjoy troubleshooting technical issues while delivering excellent service to end users? Are you confident supporting multiple systems, devices and stakeholders across a busy site? Here at GXO, we’re recruiting for an IT Technician to support our Northampton … along with 23 days annual leave , a company-sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You’ll also benefit from our MyBenefits platform, offering high-street discounts, cashback cards, cycle-to-work schemes and more ...

within the managed services estate. Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard. This role is focused on network stability, technical leadership, and continuous service … will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery. Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution (60%)Own and resolve complex 3rd line network incidents, problems, and escalations Act as the senior escalation ...