2 of 2 Remote Service Delivery Jobs in Northampton

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in … ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as … needed Coordinate with internal teams to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain More ❯

spend in excess of £23 million. As a senior member of the team, you will act as a strategic business partner and trusted advisor, working closely with Technology & Data Service Owners to shape and guide procurement activity. You will bring a commercially astute approach to procurement, ensuring that every decision supports value for money, innovation, and long-term efficiency … of thinking to problem solve Multi-tasking – can manage several concurrent projects and prioritise demands Extensive knowledge of best practice Knowledge of market trends in contract and pricing models, service delivery and performance management. What’s in it for you? Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group More ❯