1 to 9 of 9 ITIL Jobs in Northamptonshire with Remote Work Options

firewalls, routers, network switches, wireless solutions, and access points. Working knowledge of telephony and broadband technologies, e.g., FTTC, ADSL, FTTP. Experience working in an ITIL-driven environment and knowledge of ITIL principles and processes is advantageous. Awareness of best practice standards within IT delivery, against specific security standards such as more »

team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize … service delivery processes using ITIL frameworks. Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership more »

delivery of the digital support services function. The post holder will contribute to Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT … Telephone number 07872 423901 Person Specification Qualifications Essential Educated to Post Graduate Degree level education or equivalent level or equivalent experience delivering Digital services ITIL v.3 or later Practitioner Qualification or equivalent experience Desirable Sufficient knowledge of the provision of health services Agile delivery qualification e.g. ScrumMaster, AgilePM Knowledge/… an ICT Service Desk to contribute to support a 24x7x365 service Experience of delivering a Service Desk, preferably in the public sector Knowledge of ITIL and experience of using its five core areas (Service Strategy, Service Design, Services Transition, Service Operation and Continual Service Improvement) in an Service Desk role more »

Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed with exceptional more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 Service Desk Analysts. Oversee daily operations of the service desk, ensuring efficient and effective … resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service … Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem-solving abilities and a customer-focused mindset. Benefits: Competitive salary range of £48,000 - £60,000. Flexible hybrid working arrangement. Opportunity more »

team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize … service delivery processes using ITIL frameworks. Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership more »