1 of 1 Remote Management Information System Jobs in Northamptonshire

escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their … escalate any documentation queries Aim to achieve KPIs and be aware of SLAs and Breaches, escalate where possible Be a team player – share knowledge with co-workers and ensure system (SharePoint and other relevant systems) is up-to-date with revised information You will ideally have Experience of working in a client facing IT environment Experience of … using a service management system such as ServiceNow Awareness of ITIL framework ideally v3 Foundation Must be capable of working unsupervised to agreed timescales Excellent communication skills – both verbal and written Excellent interpersonal skills Ability to develop good relationships with customers Ability to organise and prioritise work in an effective manner Ability to work under pressure Methodical More ❯