Service Desk Administrator
Northampton, Northamptonshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ricoh
portal to ensure a high level of customer service is delivered Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Provide functional escalation … agreements can be met on a monthly basis To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business. To provide administrative support to the shared managed service desk You will ideally have Experience more »
Employment Type: Permanent
Posted: