1 to 2 of 2 Performance Metrics Jobs in Northamptonshire

crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to enhance team performance, streamline operations, and improve overall customer satisfaction. This Platform Operations Manager role requires a proactive approach to identifying and resolving potential issues, as well … Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive measures. Generate regular reports on team performance metrics, analyse trends, and identify areas for improvement. Team Leadership - Lead, mentor, and inspire a team of Level 2 Support Engineers to deliver … troubleshoot customer issues. Workload Management - Efficiently manage workloads and workflows in both ServiceNow and Jira to ensure timely resolution of customer inquiries and issues. Performance Management - Set clear performance expectations, provide regular feedback, and conduct performance evaluations to drive continuous improvement and career development within the team. more »

issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk more »