7 of 7 Performance Metrics Jobs in the East Midlands

will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong … strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing ...

service teams deliver outstanding results. Your Tasks: Lead, manage and develop customer service delivery teams across multiple operational areas. Own end-to-end service performance, ensuring KPIs, SLAs and client expectations are consistently met or exceeded. Build and maintain strong relationships with client stakeholders, acting as the primary operational … contact. Monitor performance metrics and implement data-driven strategies for service improvement. Onboarding and implementation of new businesses into the CSD structure. Manage internal communication and reporting tools and Internal escalation management Client invoicing preparation Drive operational efficiency through optimisation, innovation and best-practice processes. Oversee resource planning ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

Support internal and external stakeholder communication Assist in governance, compliance, and audit activities Identify and suggest process improvements Support tracking of customer feedback and performance metrics Collaborate with cross-functional teams and external vendors Take ownership of small process improvement initiatives What You’ll Gain: Hands-on experience ...

looking for a Senior Portfolio Analyst who shall play a critical role in driving strategic alignment, performance visibility, and operational excellence across the Technology portfolio. Operating within a lean governance framework, this role collaborates closely with Product, Engineering, and Data leadership to translate strategic objectives into measurable outcomes-ensuring … aligned, and prioritised according to business value and OKR impact. Collaborate with the Portfolio Manager and Data team to provide transparent insights into portfolio performance and progress against strategic goals. Support quarterly and annual planning cycles, ensuring initiatives are reviewed, prioritised, and aligned with business strategy and company OKRs. ...

role in supporting day-to-day digital operations - from maintaining the website and product listings to assisting with marketing campaigns and contributing to performance tracking through regular reporting. Key Responsibilities Website Management & Content Maintenance Assist with the daily management of the Shopify-powered website, ensuring product listings, images … online customer experience. Support the review and updating of core website content, including FAQs, careers pages, and operational information. Analytics & Reporting Collect and compile performance data, including website traffic, conversion rates, and campaign results. Support the Ecommerce Manager in preparing weekly and monthly reports using tools such as Google ...