6 of 6 Performance Metrics Jobs in the East Midlands

service standards that have made this business award-winning. Key Responsibilities Lead, mentor, and develop a team of 7-8 service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource … planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership Drive continuous improvement across processes, tooling, and service delivery standards Manage client escalations with professionalism, maintaining strong relationships and high satisfaction Conduct regular 1:1s, team meetings ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately … efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows ...

facilitate decision-making to maintain delivery momentum. Monitor project progress and proactively address risks and dependencies. Ensure product releases meet quality, usability, security, and performance standards. Stakeholder Management Act as the primary point of contact for product-related decisions. Communicate product strategy, priorities, and progress to executive leadership … customer engagement. Identify customer pain points and opportunities for product improvement. Maintain a deep understanding of customer needs and market dynamics. Product Analytics & Performance Management Define and monitor product performance metrics and KPIs. Analyse user behaviour, adoption trends, and customer feedback. Use data-driven insights to guide ...

part of it? What youll be doing? Lead, motivate, and develop a small team of telematics administrators through effective workload planning, coaching, and performance management Manage day-to-day telematics administration, ensuring accurate system updates, data integrity, and reporting Coordinate installation, removal, and reallocation of telematics units across … managing resolutions Ensure all telematics-related activities are delivered accurately, on time, and in line with agreed service levels and KPIs Monitor team performance and produce regular reports on installations, performance metrics, and outstanding actions Build strong relationships with internal stakeholders and external partners to support effective ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...