2 of 2 Remote/Hybrid SLA Jobs in Northamptonshire

devices. Perform hardware builds, deployments and device replacements. Support printers, peripherals and meeting room technology. Manage tickets through the IT Service Management system, ensuring SLA targets are met. Work closely with infrastructure and project teams to deliver IT improvements. Required Skills & Experience Proven commercial experience in a Desktop Support ...

interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with ...