3 of 3 Remote/Hybrid SLA Jobs in Northamptonshire

GovernanceDeliver all work in line with defined operational standards, customer requirements, and industry best practiceEnsure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworksExecute changes in line with formal change management processes, ensuring validation, testing, and controlMaintain fully auditable, structured technical documentationMaintain high-quality ticket ...

proactive, value-led and aligned to customer business outcomes. Success is measured by customer trust, service quality, retention and perceived value, not just SLA attainment. You will have a single point of accountability, owning outcomes, driving improvements and ensuring customer confidence in both service and organisation. Job Role Responsibilities. … service delivery across key managed service clients. Build strong customer relationships and act as their advocate. Drive service performance, SLA delivery, and continual improvement. Lead service reviews (MSRs/QBRs) with insight-led recommendations. Manage risk, escalations, and customer sentiment proactively. Work cross-functionally to ensure accountability and delivery. Ability ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...