2 of 2 Remote/Hybrid SLA Jobs in Northamptonshire

Technical Service Delivery Manager

Hiring Organisation
Gleeson Recruitment Group
Location
Northamptonshire, England, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations ...

Head of Technical Support

Hiring Organisation
Logistex
Location
Kettering, North Northamptonshire, Northamptonshire, United Kingdom
Employment Type
Permanent
Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. ...