2 of 2 Service Desk Engineer Jobs in Northamptonshire

medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving … issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share ...