2nd Line support
- Hiring Organisation
- Gotpeople
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment Excellent customer service and communication skills Full, clean UK driving licence with the ability to travel to our office for shifts Experience engaging with clients at all levels, from … Management Tools Regularly reviewing the RMM dashboard and applying remediation actions as per defined processes Monitoring scheduled and automated tasks according to established procedures Communication, Reporting and Risk Management Keeping clients informed of their ticket status at every stage, including updates on any related outages or changes Identifying, communicating ...