2 of 2 Remote/Hybrid Stakeholder Engagement Jobs in Northamptonshire

ITIL processes across Incident, Problem, Change and Request Management. Coordinate Major Incidents (P1/P2) and managed P3 incidents, driving timely service restoration and stakeholder communication. Lead problem management activities, including root cause analysis, action tracking and lessons learned. Support Change Management processes, including CAB participation, risk assessment, change … Working knowledge of ITIL v4 frameworks and practical application across service domains. Familiarity with managing SLAs, KPIs, and service improvement activities. Strong communication and stakeholder engagement skills. Ability to remain calm and focused under pressure, especially during major incidents. Analytical and problem-solving skills with a proactive approach. ...

Proven experience in a Business Analyst or similar role within technology-focused or integration-heavy environments Strong experience with requirements gathering, user story creation, stakeholder engagement, and structured documentation within Agile delivery environments Solid understanding of system integrations, data analysis, workflows, and supporting delivery teams throughout the software ...