2nd Line Support Engineer
- Hiring Organisation
- Nextech
- Location
- Northampton, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
desktops, laptops, peripherals, and user accounts. Investigate and resolve escalated technical incidents. Support network infrastructure, including routers, switches, Wi-Fi, and connectivity. Assist with VoIP telephony and Microsoft Teams meeting room technologies. Mentor and support the 1st line team where required. Identify recurring issues and recommend service improvements. Keep technical … Active Directory and Group Policy. Experience troubleshooting hardware, software, cloud, and networking issues. Familiarity with Microsoft 365, Azure, Entra ID, and Intune. Experience supporting VoIP systems and audio-visual technology is desirable. Excellent communication and customer service skills. Strong organisational skills with the ability to manage multiple priorities. Qualifications GCSE ...