IT Service Delivery Manager - End User Services JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Lisburn, Co. Antrim, UK
would suit an experienced IT Service Delivery Manager, IT Operations Manager or IT Support Manager who combines strong people leadership with structured IT service management experience. THE ROLE You will be responsible for: Leading the day-to-day delivery and performance of service desk, field-support and end-user … project requirements. Building a high-performing and customer-focused service culture. Overseeing the end-user device lifecycle, including deployment, refresh, recovery, stock control and asset accuracy. Ensuring onboarding, provisioning, access requests and leaver processes are completed consistently. Supporting improvements across self-service, automation, endpoint management and knowledge management. ...