Technical Head of Customer Support (SAAS)
Belfast, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
MCS Group
rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe. What you'll be doing: Leading the end-to-end support engineering function - setting KPIs, driving … teams build, not just react. What we're looking for: Experience scaling technical support or DevOps teams in a SaaS or platform context. A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom). Someone who's as passionate about solving root causes as they are about helping More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: