3 of 3 Remote Customer Experience Jobs in Northern Ireland

About Kadence As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Success Manager to join our Belfast team and help our customers get the very best from Kadence. You'll work closely with clients to understand their goals, embed our solutions into their day-to-day, and ensure they … building strong relationships, comfortable using data to tell a story, and eager to grow alongside a scaling SaaS business that's shaping the future of work. Your Responsibilities Lead Customer Success - Act as the go-to contact for your accounts, developing tailored success plans that align with each customer's objectives. Boost Engagement - Encourage active use of Kadence … with our sales team. Facilitate Strategic Check-ins - Run regular catch-ups and business reviews to align strategy, share outcomes, and maintain momentum. Collaborate Across Teams - Share insights and customer feedback with product, marketing, and support to influence product evolution. Stay Ahead of Risk - Spot early signs of churn and take proactive steps to resolve issues. Key Metrics for More ❯

name in the IT sector, is seeking an experienced Project Manager to lead Smart Meter GSOP initiatives within their Smart Meter Operations team. This role will drive regulatory compliance, customer experience improvements, and operational excellence. The successful candidate will work closely with senior stakeholders, manage budgets, and deliver strategic roadmaps in a complex, evolving environment. Key Responsibilities Lead … collaboration Required Skills & Experience 15+ years in IT, with 10+ years as a Project Manager (Smart Meter projects essential) Proven expertise in Smart Meter systems, GSOP projects, and CX journeys Strong experience in project planning, budgeting, risk management, and delivery Skilled at translating business requirements into functional specifications Excellent communication and presentation skills, with the ability to influence … high-profile Smart Meter regulatory projects critical to the UK energy sector Work in a collaborative hybrid environment (1 day per week onsite in Windsor) Shape regulatory, operational, and customer experience outcomes at scale If you have the relevant experience, please apply with your CV and we will be in touch. More ❯

build and enhance world-class web experiences for prospective and existing customers utilising their cutting-edge software platform. Sitting within the Product Team, with a strong focus on New Customer Experiences, this role will involve: Developing and refining the website to showcase the value Expanding their public data hub to surface insights from the ecosystem Enhancing their documentation site … to improve customer adoption and satisfaction Optimising onboarding flows to help new users get started and using their platform seamlessly Who Should Apply? You'll thrive in this role if you: Have strong front-end development experience (HTML, CSS, JS) Have great experience with React and/or NextJS Have worked with CMS systems previously, preferably Sanity More ❯