6 of 6 Remote Customer Experience Jobs in Northern Ireland

in large scale programmes. Strong strategic thinking, strategic leadership and influencing skills. Demonstrated leadership in service design and transformation, including mentoring colleagues and contributing to best practice initiatives. Proven experience applying innovation methodologies such as Design Thinking, Lean Startup, and Agile to solve complex service challenges and deliver user-centred solutions. Proven experience in leading multidisciplinary projects in … multi-stakeholder environments along with experience of delivering innovative design-led solutions with measurable impact. Strong track record in stakeholder management, systems design, innovation management, customer experience and business process improvement. Exceptional problem-solving skills, able to thrive in ambiguous situations and drive results in dynamic environments. Excellent collaboration, interpersonal and communication skills, with the ability to … an organisation which is representative and reflective of UK society. We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated. As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. More ❯

for building and managing web applications that are used by Contact centre agents and retail staff. We also build automated solutions to service our customers from faults, ordering, billing, customer comms and product tooling. We use industry leading technologies to deliver brilliant experiences to our user base of over 20k agents that service 30 million customers. You would be …/tutoring and mentorship seriously. You'll have the chance to work in an area of BT that matters greatly to our customers, implementing change that will greatly improve customer experiences. What you'll be doing Design, build, and maintain scalable platform infrastructure Work with cloud technologies (AWS, Azure) to ensure performance and cost-efficiency Maintain infrastructure as code … using tools such as Pulumi Automation & Tooling Develop and manage CI/CD pipelines and container orchestration solutions Evaluate and implement tools to improve developer experience and platform stability Introduce new tools or services to enhance infrastructure and operations Reliability & Monitoring Ensure security, reliability, and observability across platform components Monitor system health, capacity, and performance; troubleshoot cross-environment issues More ❯

needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. … Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The … within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers and bid teams in order to create a winning solution that supports the value More ❯

role you will be responsible for developing a full stack solution in modernizing the securities lending application. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you'll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience in software testing or development Proven experience in at least one modern language (Golang OR Java). Experience using and/or designing with RESTful APIs/ More ❯

of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, data, and technology to accelerate transformation at scale, modernize, and simplify customer experiences. Our professional services team delivers strategic consulting, design, advisory, market research, and analytics to improve client outcomes. Our global team is committed to exceptional relationships and has received … Play a vital role in delivering new features and products from engineering to production. Collaborate with engineering and product management to analyze and refine requirements. Assist in resolving critical customer escalations. What you bring to the team Self-motivated with the ability to work independently and collaboratively. Passionate about building quality products, owning development end-to-end, and following … good design principles. Enjoy problem-solving and challenging yourself, with the confidence to seek help when needed. Experience working with Product Management, QA, and Operations teams. Excellent communication and interpersonal skills. Technical Skills Essential: Solid programming experience, ideally in Java. Experience with containerized applications, preferably using Kubernetes or similar tools. Experience with CI/CD pipelines More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯