3 of 3 Customer Retention Jobs in Northern Ireland

Overview Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success Manager. The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients. You'll be part of the company Welcome Strategy, onboarding new … customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value. Key Responsibilities Deliver exceptional customer service to support retention, satisfaction, and revenue growth. Proactively engage with clients to understand needs, drive usage, and identify growth opportunities. On board new customers and ensure a smooth roll out of our products and services. … Reconnect with declining or inactive clients to win back business. Collaborate with internal teams, sharing customer insights to support ongoing improvements. Handle inquiries via phone, email, and web chat with speed and professionalism. Maintain accurate CRM records and contribute to process improvements. Provide strategic support to help clients achieve their goals using our solutions. About You Strong relationship-building More ❯

with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base … across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your … the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line More ❯

highly ambitious recruitment or consultative sales professional to join our growing IT Recruitment team, focused on fostering long term relationships with key clients and job seekers, with a professional, customer focused and technical approach. Within this sector, VANRATH work with many of Northern Ireland's best-known companies, as well as a large of number of highly exciting technology … examples of high performing consultants that have moved from their respective industries and forged successful careers within recruitment. Why VANRATH? 20+ years specialist market knowledge and experience 96% client retention rate 20,000 + candidates placed over the past 25 years 1400 + google reviews and Nis highest rated recruitment agency Bespoke CRM system Chosen recruitment partner, member More ❯