3 of 3 Remote Customer Service Jobs in Northern Ireland

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for … optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks More ❯

Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed … with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and … other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful issues Build strong relationships with customers, providing exceptional customer service and support Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion Understand how integrations work end More ❯

for upholding communication between various internal departments and providing an initial point of contact for clients of the business. Duties of this role include: Managing internal systems by maintaining customer accounts, uploading documents, attaching quotations, and updating orders. Providing the main point of contact for clients via phone/email, managing inboxes, and acquiring essential information for job quoting … alongside delivering exemplary customer service. Assisting with the preparation of quotations, providing detailed cost information to clients and liaising with internal departments to confirm requests. Upholding effective communication between internal departments to ensure a smooth flow to daily operations. High level of attention to detail and an ability to thrive in a fast-paced, varied role. The Right Person More ❯