IT Application Support Team Lead JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Belfast, UK
primary escalation point for critical production issues. This is a hands-on role combining technical depth with people leadership, supporting complex distributed applications across on-premise and cloud-based environments. Key Responsibilities Technical & Operational Lead and manage Belfast-based resources within a global Production Support function Provide Level … support for business-critical applications in a high-availability environment Act as the escalation point for complex production incidents, performing root cause analysis and resolution Manage Incident, Problem, and Change Management processes in line with ITIL principles Oversee application installations, upgrades, fixes, and enhancements across production and non-production ...