2 of 2 French Language Jobs in Northern Ireland

maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to … Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work More ❯

Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English. • Resolving customer queries on a first call resolution basis. • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. • Following your assigned daily schedules and tasks. • Taking part in motivational activities. • Using and implementing feedback given during monitoring and … in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry. • Excellent verbal and written communication skills in both French and English with professional telephone etiquette. More ❯