9 of 9 Remote ITIL Jobs in Northern Ireland

Kanban) and project management principles. Experience with project tracking tools such as Jira, Azure DevOps, or ServiceNow Agile Development. Excellent communication, facilitation, and stakeholder engagement skills. Strong understanding of ITIL processes and enterprise service management. Experience with M&A integration projects and onboarding new business units Ability to manage multiple priorities in a hybrid work environment. Consistent with the firm More ❯

challenges, in addition to exploring emerging technologies and innovations. Knowledge andexperience in software development framework/methodology e.g. Agile, DevOps and cloud-based technology e.g Azure, AWS. TOGAF, Scrum, ITIL, PMP, Prince2 certification, any domain specific certification, any technology vendor certification (Microsoft, AWS, Oracle etc) or management certification. Ability to use abstract thinking totiethe dots from a technological/architectural More ❯

and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/KPIs Proven More ❯

and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/KPIs Proven More ❯

be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITIL Foundation Certificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery role. Technical/IT background with at least 5 years' hands on experience More ❯

be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITIL Foundation Certificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery or similar role. Technical/IT background with at least 5 years' hands More ❯

based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and Excel. Ability to use effective written More ❯

relevant support teams and stakeholders within agreed timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high More ❯

and progression of further Managed Services business. Highlight inefficiencies in internal communication and interaction between operating groups for more timely and effective service operations. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE Minimum ITIL CSI certification. Minimum 4 years’ experience in an externally facing SDM role. Experience in delivering fully outsourced Service Desk and Infrastructure Management services. Extensive experience in delivering successful CSI initiates. … time management, multitasking and prioritisations skills and be experienced in working in a fast-paced environment. Excellent communication, customer presentation and customer relationship building skills. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE ITIL certification. Technical experience with supporting corporate IT environments specially Microsoft and Citrix estates will be an added bonus. Prior experience in Incident or Problem Management. KEY COMPETENCIES REQUIRE FOR ROLE More ❯