2 of 2 Remote/Hybrid ITIL Jobs in Northern Ireland

approachable, customer-focused manner are essential. Strong organisational skills are essential. Previous experience leading or supervising a service desk team is highly advantageous. ITIL knowledge or equivalent service management experience is a strong advantage. Exposure to Cyber Essentials, ISO 27001 or similar security frameworks is desirable. Experience supporting document management ...

improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways of working. Contributing to technology … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess complex ...