2 of 2 Remote/Hybrid ITIL Foundation Certificate Jobs in Northern Ireland

confident working with senior client stakeholders, driving continuous improvement, and ensuring services are delivered efficiently, securely, and in line with contractual commitments. Essential qualifications •ITIL Foundation certification (or equivalent IT Service Management qualification). •Proven experience managing IT service delivery within complex operational environments. •Strong knowledge of ITSM … delivering services within the UK public sector. •Knowledge of cloud-hosted services and digital transformation programmes. •Experience with ServiceNow or other enterprise ITSM platforms. •ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification. •Experience supporting organisational change management initiatives. •Relevant academic or professional qualifications ...

Management: Analyse, diagnose, and resolve 2nd-line technical incidents and service requests logged via the ITS Service Desk, ensuring appropriate escalation and compliance with ITIL service management processes. System Support & Maintenance: Maintain business systems, manage assets, execute configuration/change control, and monitor system performance to ensure optimal capacity … independently under minimal supervision using your own initiative. Excellent interpersonal and communication skills to bridge technical support needs with operational users. Desirable Criteria ITIL Foundation Certification Prior experience providing technical or IT support services directly to customers. Knowledge of the structure and key operational business areas ...