ASPIRE Global Service Centre Service Desk L1/L2 Team Leader
Belfast, UK
Hybrid / WFH Options
Hybrid / WFH Options
Version 1
need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challengeby leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves intothe world of our customersto … to the service desk team, assisting with complex issues as needed. Stay updated on emerging technologies and recommend tools to improve service desk functionality. Support the generation of regular reports on service desk performance and trends. Analyse data to identify areas for improvement and develop action plans accordingly. Flexibility to work in a rotating shift pattern, including nights, weekends … coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach More ❯
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