2 of 2 Remote Problem Manager Jobs in Northern Ireland

Summary Job Reference: VR130925 Job Title: IT Incident and Problem Manager Annual Salary/Benefits: plus excellent benefits (Bonus, Pension, Annual Leave etc) Location: Belfast City Centre, hybrid (3 days onsite, 2 days WFH Ready to make your application Please do read through the description at least once before clicking on Apply. - choose your WFH days) Client : Private … sector - Finance Contract : Permanent, full-time (37.5 hours pw, typically Mon-Fri/8.30-5) IT Incident and Problem Manager - Overview Reporting to the IT Operations Team Lead, the IT Incident & Problem Manager will work as part of a team responsible for the operational execution of the Incident & Problem Management Policies, to ensure that the … organisation remains fully accountable and in control of incident and problem management. Working with internal teams and external suppliers, you will co-ordinate all incident and problem management activities to proactively prevent problems from occurring, resolve existing problems, thus improving service quality and stability. Role Responsibilities: Problem Management Manage the problem record lifecycle in accordance with More ❯

IT Incident & Problem Manager Ready to make your application Please do read through the description at least once before clicking on Apply. - Belfast We're looking for an experienced Incident & Problem Manager to join an IT Operations team. In this role, you'll take ownership of major IT incidents and problem investigations, working closely with … and external suppliers to prevent issues, drive root cause analysis, and improve service quality across the business. Day-to-day: Lead and coordinate the full lifecycle of incident and problem management, from identification to resolution. Run RCA sessions, post-incident reviews, and status meetings, ensuring clear action plans and accountability. Proactively monitor KPIs and performance metrics, producing regular reports … teams to deliver service improvement initiatives across people, process, and technology. Provide clear communication and updates during major incidents, ensuring the business stays informed. Experience: Strong experience in Incident & Problem Management within a complex, global environment (financial services a plus). Skilled in ServiceNow or similar ITSM tools. Excellent problem-solving and analytical skills. Confident communicator with experience More ❯