working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Title: Product Support Engineer Cloud WAF Location: Belfast - Hybrid model; Tuesday-Saturday shift working pattern. Cyber Security is a big deal. Its in the news, growing rapidly, a critical tool … Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments. The Opportunity As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in … Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers. Responsibilities Become a focal point for technical issues for our clients and make sound decisions quickly. Have a More ❯
for the same Deliver on all phases of development work from initial kick-off, technical setup, application development, and support Active participation in regular agile meetings (e.g., site standup, product team standup, iteration planning meeting, retrospective, lunch & learns) Provide meaningful/thoughtful feedback on others as requested through code reviews If there is bench time, leverage it to work … Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross More ❯
My client is hiring a Product Support Specialist to join their remote team. As a Product Support Specialist, you will serve as the initial point of contact for customers experiencing technical issues. A strong focus on customer satisfaction and proactive problem-solving will be essential for success in this role. You will manage and respond to incoming customer … operational mindset, you'll identify opportunities to enhance processes and improve the overall customer experience. Key Responsibilities Respond promptly to customer issues during your assigned shift. Provide Tier 1 product support and technical troubleshooting. Manage incoming calls, tickets, and system alerts, and monitor ticket queues for timely handling. Assist customers via phone and ticket systems with a focus on … Experience troubleshooting workstation and mobile environments (Windows, Mac, iOS, Android). Understanding of SaaS platforms and cloud infrastructure. For more information, please contact Alice Armstrong at Hayward Hawk. Skills: Product Support Active Directory DNS Windows Mac Benefits: Work From Home More ❯
