Service Desk Analyst
Belfast Metropolitan Area, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hayward Hawk
enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under pressure. Strong communication and interpersonal skills. Knowledge of cyber security principles and practices is more ยป
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