IT Application Support Team Lead JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Belfast, UK
high-availability environment Act as the escalation point for complex production incidents, performing root cause analysis and resolution Manage Incident, Problem, and Change Management processes in line with ITIL principles Oversee application installations, upgrades, fixes, and enhancements across production and non-production environments Monitor application performance, system health … service availability Manage application stacks across environments in collaboration with international support teams Develop and maintain automation scripts (Shell, PowerShell, Perl, Python, SQL) Create and maintain technical documentation, including runbooks and troubleshooting guides Lead major incident calls and production-related initiatives Submit and manage change control requests Leadership ...