3 of 3 Remote Service Delivery Jobs in Northern Ireland

coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives … and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm resolution and service restoration, ensuring all necessary validations are completed. Produce post-incident management information reports. Participate in the closure and review of lower-priority … incidents where required. Conduct post-incident reviews with relevant support teams and stakeholders within agreed timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder More ❯

that align with their evolving business needs and our commercial objectives . This role blends deep functional expertise , client advisory, hands-on configuration, and leadership. You'll also drive service innovation, co-ordinate a team, and ensure excellence in day-to-day operations across Workday AMS. Key Responsibilities Deliver expert configuration and support in Workday Core HCM, with specialization … across the team. Represent Kainos in the wider Workday community and contribute to internal initiatives and best practices. Support strategic initiatives for clients through our Kainos Coach and Advisory service s . Minimum Requirements Workday certification or significant hands-on experience in Core HCM. Solid understanding of related Workday functional areas beyond your core specialty. Proven success in a … within a fast-paced, dynamic environment. Strong customer engagement and communication skills, including experience presenting to senior stakeholders. Commercial awareness and understanding of consulting project dynamics. Ability to manage service delivery risk and lead cross-functional workshops and strategic discussions. Experience contributing to presales processes and solution architecture. Team leadership and coordination experience in a support or consulting More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯