7 of 7 Remote/Hybrid Service Management Jobs in Northern Ireland

strategic direction for technology across Simon Community and translate that vision into a practical, achievable roadmap. Working closely with the Board, Senior Management Team and colleagues across the organisation, you will assess Simon Community's current digital capability, identify priorities and lead meaningful organisation-wide improvement. Your remit will … collaboration tools. Improving the reliability, security and integration of core systems. Strengthening data governance, reporting and organisational insight. Setting the direction for IT service delivery and holding external suppliers accountable for quality, performance and value. Building digital confidence and supporting colleagues through change. Identifying responsible opportunities to use automation ...

depth and breadth of experience across a range of technology disciplines, utilising industry best practices, processes, resources, tools and accelerators in project and programme management, and vertically integrated governance with our world class technology delivery focussed PMO. This fundamentally underpins the delivery of cost optimised, stable, progressive IT infrastructure … delivery and complex systems integrations supporting business growth. Our “Agile in a Box” service offering quickly establishes a delivery model using a combination of EY Accelerators, methodologies and Agile industry frameworks and toolsets enabling accelerated digital adoption as part of wider waterfall programmes & projects. Main services of our Technology ...

Service Manager Job summary The Cedar Foundation is seeking to recruit the following staff member: Ref: 26-192-ICT-CS-WEB Job Role: ICT Service Manager Location: Head Office, 1 Ravenhill Reach, Belfast, BT6 8RB Agile Working Option/Working from Home Salary: Salary starting … fully included in their communities. Our services are centred around the individual needs of each person and are delivered throughout Northern Ireland. The ICT Service Manager will be responsible for overseeing the charity’s ICT infrastructure and ensuring the effective delivery of ICT services, providing high quality management ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people ...

/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge of Windows environments, Microsoft Office, Active … Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

consultants.* Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors.**2. Knowledge Base & Prompt Lifecycle Management*** Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in **Amazon Bedrock Knowledge Bases** and **Amazon OpenSearch Service … related field. Master’s degree is a plus!* **Experience:** 3–5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows.* **Cybersecurity Foundation:** Working knowledge ...