4 of 4 Remote Support Engineer Jobs in Northern Ireland

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a … product teams to learn how our tools work under the hood - and how to fix things when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who … attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform works, including data flows, APIs, and vulnerability More ❯

flexibility to do whats important to you; whether thats part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Title: Product Support Engineer Cloud WAF Location: Belfast - Hybrid model; Tuesday-Saturday shift working … is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments. The Opportunity As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in … Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers. Responsibilities Become a focal point for technical issues for our clients and make sound decisions quickly. Have a strong More ❯

Now Hiring: IT Support Analyst Location: Magherafelt (Hybrid) Full-Time Permanent Our client, a well-established and highly regarded organisation, is currently seeking an enthusiastic and proactive IT Support Analyst to join their IT team in Magherafelt. This is a fantastic opportunity for someone looking to build a well-rounded technical career in a supportive, professional environment - with … administration, cybersecurity frameworks, and enterprise-level infrastructure projects. The successful candidate will play a hands-on role in supporting IT services across the organisation, delivering day-to-day technical support to approximately 200 users across multiple UK locations, as well as contributing to broader IT projects and strategic initiatives. Why Apply? Join a respected organisation with a strong commitment … experience with Microsoft 365 tools including Defender, Intune, Exchange, Purview, and Entra Learn directly from experienced Microsoft-certified engineers What You'll Be Doing Provide 1st and 2nd line support via Helpdesk/Service Desk Set up and maintain hardware, devices, printers, and workstations Support remote and on-site users across various UK sites Contribute to business and More ❯

My client is hiring a Product Support Specialist to join their remote team. As a Product Support Specialist, you will serve as the initial point of contact for customers experiencing technical issues. A strong focus on customer satisfaction and proactive problem-solving will be essential for success in this role. You will manage and respond to incoming customer … mindset, you'll identify opportunities to enhance processes and improve the overall customer experience. Key Responsibilities Respond promptly to customer issues during your assigned shift. Provide Tier 1 product support and technical troubleshooting. Manage incoming calls, tickets, and system alerts, and monitor ticket queues for timely handling. Assist customers via phone and ticket systems with a focus on resolution … and support quality. Use Security Information and Event Management (SIEM) tools to analyze and identify root causes of issues. Collaborate with internal teams to escalate and resolve complex problems. Identify trends and potential larger issues in real-time and communicate them effectively. Maintain regular updates to support management regarding ongoing or trending concerns. Suggest improvements to processes or More ❯