2 of 2 Support Engineer Jobs in Northumberland

Technical Support Engineer – Cramlington Role Overview An exciting opportunity has arisen for a Technical Support Engineer to join a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical … assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key Responsibilities Provide technical support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled within service … and problem-solving. Diagnose and resolve technical faults, escalating complex issues where necessary. Maintain accurate records of technical queries for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and More ❯

and be able to travel into the office on occasion Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication! The Company We are on a mission to simplify and enhance the way organizations engage with their employees. You can get … your growth is supported. Responsibilities: Resolve data and code issues for new customers Analyse, identify, and fix software bugs reported by users or detected through monitoring. Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction. Monitor support ticket queues and address incidents according to SLAs. Develop and implement solutions for recurring issues to improve … system reliability and efficiency. Provide technical guidance and training to 1st Line Support. Document solutions and processes to enhance knowledge sharing and support efficiency. Stay updated with industry best practices and emerging technologies through training and certifications. Requirements: Experience within a similar role Familiarity with cloud environments Experience with APIs, JSON, and XML Strong analytical, problem-solving, and communication More ❯