IT Support Technician - 2nd Line
- Hiring Organisation
- MTrec Technical
- Location
- Ashington, Northumberland, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £15 per hour
corporate resources Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments Providing 1st line IT support during system integration and migration processes Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/… hardware deployments Ensuring compliance with corporate IT security policies and governance standards About you: Previous experience in a 2 nd line IT Support role is essential. Hardware and software rollout experience is essential You will be a natural communicator and able to work with a variety of stakeholders. Strong ...