3 of 3 IT Support Jobs in Northwich

Are you passionate about technology and looking to launch your career in IT? This apprenticeship is a fantastic opportunity to gain hands-on experience in first-line support while working towards an industry-recognised qualification. You'll be joining a supportive team that will guide you as you develop essential skills across IT support, networking, hardware … and software. You will also be working towards your Level 3 IT Support qualification delivered by our expert team at Baltic Apprenticeships. A Typical Day in the Job Configure and install new hardware and software for clients. Answer and log incoming calls to the Service Desk, escalating where required. Troubleshoot hardware, software, and networking issues (Microsoft, Dell, SonicWall … switches). Use monitoring and security tools such as SentinelOne and ConnectWise. Support with virtualised systems and backups using Datto. Create and amend PowerShell and batch scripts. Maintain accurate client records and documentation. Ensure compliance with information security policies and procedures. Balance work and study time to fulfil apprenticeship requirements. Desired Qualities, Skills and Knowledge A genuine interest in More ❯

Are you tech-savvy with a passion for problem-solving and great communication skills? Do you want to kickstart your IT career in a dynamic, supportive environment? If so, apply now to be considered! About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for our clients, providing essential technical assistance … and ensuring prompt, effective service. You’ll triage and resolve issues within your scope, escalating complex problems to our 2nd and 3rd Line Support teams when needed. Key Responsibilities • Provide first-line technical support, logging and categorising incidents and service requests • Troubleshoot and resolve issues, escalating where appropriate • Manage incidents from ticket creation to resolution, ensuring clear communication … throughout • Coordinate with external vendors for on-site support when required • Ensure incidents are resolved within agreed timeframes • Contribute to continuous improvement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT More ❯

Are you passionate about technology and looking to launch your career in IT? This apprenticeship is a fantastic opportunity to gain hands-on experience in first-line support while working towards an industry-recognised qualification. You'll be joining a supportive team that will guide you as you develop essential skills across IT support, networking, hardware More ❯