1 of 1 Remote IT Support Jobs in Northwich

Are you tech-savvy with a passion for problem-solving and great communication skills? Do you want to kickstart your IT career in a dynamic, supportive environment? If so, apply now to be considered! About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for our clients, providing essential technical assistance … and ensuring prompt, effective service. You’ll triage and resolve issues within your scope, escalating complex problems to our 2nd and 3rd Line Support teams when needed. Key Responsibilities • Provide first-line technical support, logging and categorising incidents and service requests • Troubleshoot and resolve issues, escalating where appropriate • Manage incidents from ticket creation to resolution, ensuring clear communication … throughout • Coordinate with external vendors for on-site support when required • Ensure incidents are resolved within agreed timeframes • Contribute to continuous improvement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT More ❯