1 of 1 Remote Case Management Jobs in Norwich

role: Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations. Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions. Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and … and fraud, working with solicitors, process servers, and bailiffs. Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required. Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews. Liaise with the Police and other partners to gather evidence for fraud and/or … support services to ensure a coordinated response. Required Skills & Qualifications: An excellent understanding of ASB and/or tenancy fraud. Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, ideally for fraud and/or ASB. Excellent investigative, intelligence gathering, and problem-solving skills. Positive mindset focused on More ❯