2 of 2 Change Management Jobs in Norwich

ability to translate technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational … processes are clearly defined and consistently followed Oversee onboarding of new clients, services, and platforms Deliver accurate operational reporting to internal stakeholders Client & Stakeholder Management Act as the primary Service Delivery lead for assigned client accounts Build strong, trusted relationships with client stakeholders Lead operational and business service review ...

bringing clarity to complexity, collaborating widely and turning insights into outcomes? This role would suit someone with experience in business analysis or a similar change-focused role, whether youre stepping up into larger programmes or bringing deep expertise from past projects. You might have worked with stakeholders across … business teams before or supported delivery in a change or transformation environment. What matters most is your ability to think critically, work collaboratively and help us deliver solutions that make a difference. A bit about the job: As a Senior Business Analyst at Aviva, youll play a pivotal leadership ...