3 of 3 ITIL Jobs in Norwich

leading senior technical specialists and delivering through others Experience improving operational maturity, resilience, and governance Knowledge of IT service management and security frameworks (e.g. ITIL, Cyber Essentials Plus, ISO 27001) Comfortable remaining hands-on in complex or high-impact situations Strong stakeholder communication skills, with the ability to translate technical ...

Comfortable working to targets and SLAs BTEC, Diploma or equivalent in IT or a related discipline Desirable Service Desk Institute (SDI) certification or equivalent ITIL Foundation or working knowledge of ITIL environments Experience working in the public sector or NHS-style organisation If you have the skills and experience ...

priorities Investigate and resolve complex application issues, working closely with internal teams and external suppliers Contribute to incident, problem, change and release management processes (ITIL aligned) Support application integrations, database activities and batch processing as required Produce clear technical documentation, policies and procedures Build strong relationships with stakeholders across … troubleshoot and resolve complex technical issues Experience working with suppliers and third-party support providers Strong stakeholder management and communication skills Familiarity with ITIL processes (incident, problem, change management) Qualifications (or equivalent experience) Relevant IT or technical qualification, or demonstrable equivalent experience Project management training or experience ITIL Foundation ...