1 of 1 ITIL Jobs in Norwich

image of Digital Services at all times and comply with all Corporate Policy Person Specification Qualifications Essential BTEC, Diploma or equivalent Desirable Service Desk Institute Analyst certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Experience Essential Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Working … effectively as a team Desirable An understanding of community focus and previous experience of working in IT within the public sector preferably the NHS Experience of working within an ITIL environment Skills, Abilities and Knowledge Essential Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Able to meet targets under pressure Good problem solving skills A logical More ❯