5 of 5 ITIL Jobs in Norfolk

communication and stakeholder management skills Strong technical understanding of IT service environments Experience working closely with engineering or technical delivery teams Good understanding of ITIL-aligned service management practices Ability to interpret service data and drive improvement initiatives Proactive, solutions-focused mindset with a commitment to operational excellence ...

resolve network connectivity and broader infrastructure issues Provide 1st and 2nd line IT support across the business Support technology updates and contribute to ITIL best practices Assist with IT projects and ongoing technical initiatives IT Support Engineer Experience/Technologies: Administration and support of Windows 10/11 operating systems ...

operations role Strong knowledge of Linux, AWS and modern cloud-based systems Programming experience with JavaScript, Python, React and Node Confident working within ITIL frameworks and controls Clear communicator with technical and non-technical stakeholders Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business ...

user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit readiness through quality assurance and documentation Stakeholder Engagement & Collaboration Work closely with internal IT teams, project teams … within the Service Desk (e.g. end-user tech, access, systems) Requirements Proven experience in Service Desk leadership or senior support role Strong understanding of ITIL processes and service management frameworks Experience managing ticket queues, SLAs, and performance metrics Excellent people management, coaching, and leadership skills Ability ...

Good working knowledge of Linux and AWS Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong understanding of ITIL frameworks Proven troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence … Desirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands-on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare ...