with the information provided and prioritise in line with the Service Level Agreement Responsible for maintaining data quality\integrity of the Digital Services call managementsystem Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software … agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Installing and configuring desktop software Administering IT accounts and system privileges in accordance with the security policy Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date Responsible for the safe use of … service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Working knowledge of Microsoft Office 2010 and Microsoft Apps Working knowledge of Microsoft Operating System Windows 10/Windows 11 Experience of working within a call centre, Information Technology Department, Service Desk environment or equivalent Experience of effective call handling, separating relevant More ❯
skilled and motivated Data Warehouse Developer - EPR Integration Specialist to join our Digital Directorate. This is a pivotal role supporting the implementation of our new Electronic Patient Record (EPR) system, ensuring seamless data flow into our data warehouse and onward to reporting systems. You'll lead on developing robust ETL processes, support data migration, and act as a technical … reporting and analytics platforms. Support the EPR data migration workstream by developing extraction routines and validating migrated data. Act as the technical liaison with EPR vendors and third-party system providers to resolve integration issues. Provide line management and mentorship to the Data Warehouse Programmer, fostering a culture of learning and collaboration. Contribute to Trust-wide digital … sensitive or contentious information to large groups. Communicates a range of IM&T issues which can be complex and multi-stranded. Negotiates priorities on e.g. IT training, system design and development, reporting processes with non IM&T managers; Trains or presents on complex IM&T issues. Complex facts or situations requiring analysis, interpretation, comparison of a range More ❯
2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems. Key Tasks Ensure a range of IT information is processed in accordance with policies and procedures. Investigate a range of IT issues. Advise users on systems/policy. Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse … a range of information/data, deliver IT training. Carry out asset management tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For More ❯
verbal and written. Key tasks include using systems to create and maintain databases, documents, and correspondence, attending and taking minutes at meetings, and maintaining digital filing and case management systems. The successful applicant will use NDTMS to submit service data and prison systems to access relevant prison information for client care. We are keen to hear More ❯
verbal and written. Key tasks include using systems to create and maintain databases, documents, and correspondence, attending and taking minutes at meetings, and maintaining digital filing and case management systems. The successful applicant will use NDTMS to submit service data and prison systems to access relevant prison information for client care. We are keen to hear More ❯
