5 of 5 Remote/Hybrid Root Cause Analysis Jobs in Norwich

incidents across applications, infrastructure and cloud services. Acting as the senior escalation point, you will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services. You will work across modern technologies including AWS, Azure, Linux, Windows, APIs … resolve high-impact incidents across cloud and on-prem environments Support 24/7 service delivery, including participation in out-of-hours cover Perform root cause analysis and implement long-term fixes Support new technology deployments and infrastructure improvements The Person Good experience in a third-line ...

point of contact between end users, internal IT teams, and external support partners Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence Manage and prioritise a queue of support tickets (approx. 10-15 per day) Carry out system configuration tasks (e.g. user setup … line or above) Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle) Strong troubleshooting and analytical skills with a focus on root cause resolution Ability to manage and prioritise multiple support requests Experience working in a user-facing support environment Strong communication skills with both ...

reduce manual effort and improve system efficiency. Collaborate with development, QA, and security teams to enable DevSecOps practices . Troubleshoot production issues, perform root cause analysis, and apply permanent fixes. Contribute to disaster recovery and backup planning . Mentor junior engineers and share best practices within ...

hardware, and test teams to define requirements, interfaces, and integration strategies Support validation activities including bench testing, HIL, dynamometer testing, and system verification Lead root cause analysis, system debugging, and corrective action implementation Define and oversee software verification and validation strategies, ensuring full traceability across requirements, code ...

plan/budget Drive attendance to our events, which you will be part of to further network with current and prospective customers Contribute to root cause analyses on wins/losses. Communicate lessons learned to the team, including account managers, the marketing team, and the technical team. Contribute ...