2 of 2 Service Delivery Jobs in Norwich

Clarion Housing Group is looking for a Service Desk IT Analyst to join their IT Service Desk — a friendly, customer-focused team that plays a key role in delivering first-class technical support to staff across the organisation. This is a vital operational role where … across the organisation Act as the first point of contact for technical issues via phone, email and digital channels Take ownership of incidents and service requests, guiding users through effective solutions Log and manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation ...

candidate will be relatively local to the office. Duties : Strong client manager/client success experience Ability to ensure the best in terms of service delivery A proven track record of Account Management Excellent interpersonal skills Ability to build strong relationships with clients/Retention of business Proven ...